Delivering business success through customer experience

Posts tagged “great customer service

Case Study – Zappos

Zappos – the brand has some great customer service initiatives and takes pride in its famous customer experience.  Zappos is a perfect case study for an organisation that is customer centric and delivers a customer experience that makes people want to talk about their experience.

The Zappos secret of success is simply. Watch the video clip and learn more from the people themselves.

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