Delivering business success through customer experience

Posts tagged “customer service initiatives

Case Study – Zappos

Zappos – the brand has some great customer service initiatives and takes pride in its famous customer experience.  Zappos is a perfect case study for an organisation that is customer centric and delivers a customer experience that makes people want to talk about their experience.

The Zappos secret of success is simply. Watch the video clip and learn more from the people themselves.


Case Study – The John Lewis Partnership

To be the best requires commitment and determination. See how John Lewis make delivering exceptional customer experience a way of life.

The John Lewis Partnership is unique because our Partners are active co-owners in the business. This means that they share in the profits and have a real say in determining John Lewis’s future. This video shows the benefits of being a co-owned business.